General Question

We use high-quality leather in our jackets which are obtained from cow and buffalo hides which have been produced as an agricultural by-product.

  1. Browse through the categories or brands at the top of the web page.
  2. Refine your search by filtering by subcategory, colour, size  etc.
  3. Click on the product image or name to view the product description and details.
  4. Select the colour and size you require.
  5. Click ‘Add to Cart’ and the product you have selected will be added to your shopping cart (right top corner of web page)
  6. Go back to continue shopping and add more items to your cart.
  7. When you are ready to purchase your selected items click on your ‘Shopping Basket’. At this point you can modify by “View cart” and the quantity to add more or remove items and then click ‘checkout’.
  8. Follow the instructions to fill out your personal information, payment methods and delivery details.
  9. Collect your order confirmation by email

You will receive a dispatch confirmation email with the tracking number enclosed.

Inbound & Outbound Services

  • 3 business days from Europe.
  • 3-4 business days from US.
  • 3-4 business days from other destinations.
  • 2-day delivery to key Asian destinations.
  • 2-4 day delivery to all other FedEx destinations

After the customers have placed the order, they have one day’s time limit within which changes to their orders are accepted. We are not able to accept changes to the orders after this as we start processing the order right after a day has passed.

Yes, You’re able to set up an account or check out as a guest or Paypal Pay.

pointerleather.com makes use of secure payment gateways like 2checkout.com to ensure the security of customer payments.

Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed.

If for any reason you would like to change or cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If you need to make adjustments to your shipping settings we will do our best to accommodate your request, but you will ultimately be responsible for reaching out to FedEx® to make arrangements. Call our customer experience team within 24 hours after you placed the order +92 300 2325632. If it’s outside regular business hours (9am-5pm PST) please Email Us at: Support@pointerleather.com

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